Don’t Fear Disappointment

We cannot always bat a thousand, but you sure better try. Sounds obvious, right?

Of course our goal as leaders today is to provide the opportunity for every person we lead to succeed. To overcome obstacles and hurdles others wouldn’t dream of crossing. Every Leader reading this can attest to the fact that a lot of those employees cement a place in your heart professionally and personally. Because you gave so much. And they in turn proved themselves, and you, worthy of the battle. You same Leaders can also confirm that the fear of having a mentee fail is overwhelmingly terrifying.

I preach that we should all lead with everything we have. We should put every ounce of effort into our teams and their progression. Sacrificial management. So failure is inevitably… terrifying. No shame in that.

On that note, many, many managers feel like by avoiding the difficult employees, by taking the “sure bet,” you’re saving yourself and those around you from a world of disappointment and let down. And unfortunately some do it to avoid judgement by peers when failure shows it’s ugly face.

Now… here is where real Leaders and Managers differentiate themselves. You must be willing to be let down. You must be able to overcome the disappointment and know that you gave every person looking up to you everything you had. No one likes having their heart broken. Of course not. But to really feel satisfied with yourself and your skills as a leader, you can’t just pick the lowest hanging fruit. Give the effort necessary to help those that need the extra mile. Because, trust me. If you don’t, you could be missing the best fruit of all….

Three Manager Goals

I have three goals in my professional career as a manager.

1. To help my employees succeed by supporting them and helping them get what they dream for and deserve.Going above and beyond to help my employees feel valued and wanted. Never do I want a person (not an employee. Not a statistic) a person, to dread coming to work.

2. Making sure we as a group provide the most accurate, professional and courteous customer service we can.

3. Monitoring our accuracy and our high operational standards both regulatory and internally.

At the end of of the day, if I can focus on these three goals, I feel satisfied that I’ve done all I could do. Some days I fail. Some days I succeed. But I try. I try with everything I have. #go #customerservice #careermanagement #mentorship #leadership #goals #internalization

It’s your world

The moment you start to doubt your ability is the perfect time to keep moving forward. Change the narrative. Stand strong against events you cannot control and change your perspective. This is your life. This is your world. Make what you want of it.  #forwarding #motivation #personaldevelopment #keepgrowing

Be Honest With Those You Lead

Having the trust and loyalty of a team comes with sacrifice and accountability as a leader. Own up to mistakes you’ve made and learn from them. Those who follow you respect honesty. Poor leaders will deflect in times of famine and take credit in times of feast. Own your team’s performance during good times and in bad, and your team will respect you for it. So today, own your team. Show them you have their back even when numbers are down. Show them that you’re their real leader.

Get Your Hands Dirty

Being a manager means getting your hands dirty. We would all love the ability to sit back and watch the world turn, sometimes pointing and giving orders. But in reality, our employees are smart. They recognize laziness and won’t tolerate it. So today, be a hands on manager. Get in the weeds and make something happen. In the end, your employees will follow your example and respect the fact that you realize what they go through. Get your hands dirty. Stand beside them.